Privacy Policy

Last updated: 1 December 2025

Promonet operates the website promonet.com.au. We provide promotional products and custom branded merchandise at wholesale prices.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Promonet
19 Leslie Street
East St Kilda VIC 3183
Australia
Email: request@promonet.com.au

  1. Information we collect
    We may collect the following types of personal information.
    • Information you provide directly, including enquiries, order details, artwork files, delivery information, billing information and account details.
    • Transaction and order data.
    • Technical data including IP address, browser type, device information, referring URLs and pages visited.
    • Cookies and analytics data for site performance and usage measurement.
    • Marketing preferences if you opt in.
  2. Why we collect personal information
    We collect and use your information to:
    • Process and fulfil orders.
    • Supply quotes, product information and customer support.
    • Communicate about orders, delivery, artwork and production.
    • Improve our website and services through analytics.
    • Send marketing communications if you have opted in.
    • Comply with legal obligations including tax and record keeping.
  3. Disclosure of information
    We may disclose information to:
    • Payment processors and financial institutions.
    • Couriers and logistics providers.
    • IT, hosting and cloud service providers.
    • Marketing or analytics services such as Google Analytics.
    • Government agencies where required by law.

We do not sell personal information.

  1. Data storage and security
    We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. All payment information is handled through secure third party payment providers.
  2. Overseas disclosure
    Some service providers may be located outside Australia. Where personal data is transferred overseas, we take reasonable steps to ensure similar privacy protections apply.
  3. Access and correction
    You may request access to, or correction of, the personal information we hold. Contact us at request@promonet.com.au.
  4. Retention
    We retain personal information only as long as needed for business, accounting or legal reasons.
  5. Changes
    We may update this policy from time to time. Continued use of the website indicates acceptance of the updated policy.